Customer First, Service Foremost
OnlineNIC has implemented a forms based process that has the following benefits:
Online Knowledge base & FAQ system is convenient for effective and handy trouble shooting.
Integrated Live Support for real time trouble shooting.
Submit a ticket at https://support.onlinenic.com
For OnlineNIC's partners, please drop an email to firstname.lastname@example.org or directly open a ticket at https://www.onlinenic.com/support/.
If you,however, purchased your domain or related services were managed by one of partners of OnlineNIC, we encourage you to solve your issue directly with your reseller or the service provider via which you purchased your service. Any assistance needed, please choose end user portal at support.onlinenic.com.
We will acknowledge the receipt of your email/ticket within 1 hour. Our account specialist will respond to your ticket within 6 hours. For VIP customers, we will respond to your ticket/request within 1 hour. Normal case will be fixed within 12 hours. For the case that will require involvement of other departments may take 2-5 working days for a fix.
|OnlineNIC, Inc.||(US) +1-510-769-8492|
|3027 Teagarden St.|
|San Leandro, CA 94577, USA||(US) +1-510-769-8487|
To contact us
Please use the above online ticket system to submit your requrests; if you prefer to send us an email, please use the following email addresses for different regions
|OnlineNIC Partner Support||Onlinenicemail@example.com|
|OnlineNIC End user Support||Onlinenicfirstname.lastname@example.org|
|OnlineNIC Business Channelemail@example.com|
|Note: If you are end user, which means your domain or related services were managed by one of partners of OnlineNIC, we encourage you to solve your issue directly with their service provider. Any assistance needed, please choose end user portal at support.onlinenic.com.|
- Report domain Abuse
- To report abuse, spam or phishing, please send to firstname.lastname@example.org. (
You can also report via email@example.com. Please
register an account at https://support.onlinenic.com first.)
- Suggestions and Comments
- Any of your suggestions and comments means much to us, please send your valuable suggestions and comments to: firstname.lastname@example.org.
- Complaint Center
- For legal matters, please send to email@example.com.
OnlineNIC's mission is to help you grow business, no matter you are small or big.